Chase: Representative had a thick accent and was diffi...
A Chase customer review by GetHuman user GetHuman-263311 from November 9th, 2017
Background on GetHuman-263311's case
GetHuman: GetHuman-263311 - can you tell our other Chase customers when your case took place?
GetHuman-263311: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-263311 a list of common Chase problems)
GetHuman-263311: "Get Banking Help" was why I was trying to call.
GetHuman-263311's review of Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-263311: Representative had a thick accent and was difficult to understand. I asked several times to be transferred to disputes but was sent somewhere else. Every time I get transferred people ask me a host of questions. Then I get transferred to the wrong dept who asks another host of questions. GAH....just let me talk to the right dept from the start. They can ask me whatever they want if I get to ask them to help me afterwards, and they DO.
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
GetHuman-263311: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-263311: I'd give them a four out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
GetHuman-263311: For that I would say one out of five.
GetHuman: And finally- any advice for other Chase customers?
GetHuman-263311: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-263311 taken from his Chase customer service problem that occurred on November 4th, 2017.