I have a childsupport card through chase issues...

A Chase customer review by GetHuman user ~Christy from November 16th, 2017

Background on ~Christy's case

GetHuman: ~Christy - can you tell our other Chase customers when your case took place?
~Christy: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Chase, and if so, how?
~Christy: I used the 800-935-9935 number I found for on the GetHuman Chase customer phone number page I was on: Chase Customer Service Phone Number
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows ~Christy a list of common Chase problems)
~Christy: "Report Fraud" was why I was trying to call.

~Christy's review of Chase customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christy: I have a childsupport card through chase issues by the state of Ky, Chase provides extremely POOR customer service to the holders of these cards. I guess since we aren't real chase customers and only hold what they call "Pay Cards" we don't deserve even decent customer service, despite the fact that they do receive fees from us on these cards. So if your making money off us cant you at least provide us with simi decent service. But it's been my experience that chase is and has never been customer friendly even when I was a "real" customer.
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
~Christy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christy: I'd give them a five out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
~Christy: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase customers?
~Christy: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christy taken from his Chase customer service problem that occurred on November 8th, 2017.


2.58 of 5 stars | 121 reviews

~Christy's Chase Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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