I have been a customer of Chase for years, have...
A Chase customer review by GetHuman user ~Gary Cohen from November 24th, 2017
Background on ~Gary Cohen's case
GetHuman: ~Gary Cohen - can you tell our other Chase customers when your case took place?
~Gary Cohen: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows ~Gary Cohen a list of common Chase problems)
~Gary Cohen: "Report Fraud" was why I was trying to call.
~Gary Cohen's review of Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gary Cohen: I have been a customer of Chase for years, have three accounts and a freedom credit card. I went into the northlake branch in WPB and requested an increased amount on the card and was denied. I am extremely upset, I have over a total of **,*** dollars in your system and you have denied me a credit line of **** dollars. Your system is broken, I will draw all of the **,*** out before the *st of the year and never do business with Chase again. Not only will I do this I will alert my friends ans family to do the same. Your practice is very unprofessional and condescending. *Gary Cohen
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
~Gary Cohen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gary Cohen: I'd give them a four out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
~Gary Cohen: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase customers?
~Gary Cohen: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gary Cohen taken from his Chase customer service problem that occurred on November 21st, 2017.