Chase: I have excellent credit and this bank is the on...

A Chase customer review by GetHuman user ~Gio14 from November 20th, 2017

Background on ~Gio14's case

GetHuman: ~Gio14 - can you tell our other Chase customers when your case took place?
~Gio14: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Chase, and if so, how?
~Gio14: I used the 800-935-9935 number I found for on the GetHuman Chase customer phone number page I was on: Chase Customer Service Phone Number
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows ~Gio14 a list of common Chase problems)
~Gio14: "Complaint" was why I was trying to call.

~Gio14's review of Chase customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gio14: I have excellent credit and this bank is the only one that declined my application. I don't need anything from this Chase bank. If I knew who the lender was when I submit that offer application, I probably never was submitted. The woman in the lending department acted like she was someone important and she was happy to decline my application. I have the best banks credit cards and Chase can kiss my ashhh
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
~Gio14: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gio14: I'd give them a one out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
~Gio14: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase customers?
~Gio14: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gio14 taken from his Chase customer service problem that occurred on November 15th, 2017.


2.58 of 5 stars | 121 reviews

~Gio14's Chase Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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