Chase: Ms. Erin Gayle is a teller at Foster Ave, Brook...

A Chase customer review by GetHuman user GetHuman-44117 from November 18th, 2017

Background on GetHuman-44117's case

GetHuman: GetHuman-44117 - can you tell our other Chase customers when your case took place?
GetHuman-44117: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman-44117: I used the 800-935-9935 number I found for on the GetHuman Chase customer phone number page I was on: Chase Customer Service Phone Number
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-44117 a list of common Chase problems)
GetHuman-44117: "Report Fraud" was why I was trying to call.

GetHuman-44117's review of Chase customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-44117: Ms. Erin Gayle is a teller at Foster Ave, Brooklyn, and the branch number is *** and she is an extremely professional and her mannerism is a reflection of the great services that I have received at the location. Ms. Erin Gayle always has a smile and her ability to recognize customers is overwhelming. *Ms. Gayle exemplifies gold star or customer recognition and she should be granted a reward for her services to the public. Ms. Gayle has the ability to recall a customer surname prior to providing her with the paperwork for his or her transaction. Therefore as a customer the job was taken care promptly without errors, but you walk away saying to one self "Wow" that young lady has a terrific memory. Special attention is usually given to high profile clients, but this is not the case with Ms. Erin Gayle.*Ms. Erin Gayle allows everyone to walk away feeling as if he or she is a million dollar account. Special thanks to all the tellers and the branch manager for working at a rapid
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
GetHuman-44117: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-44117: I'd give them a four out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
GetHuman-44117: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase customers?
GetHuman-44117: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-44117 taken from his Chase customer service problem that occurred on November 12th, 2017.


2.58 of 5 stars | 121 reviews

GetHuman-44117's Chase Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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