Chase: My call was answered very promptly, and, the ge...
A Chase customer review by GetHuman user GetHuman-199481 from November 12th, 2017
Background on GetHuman-199481's case
GetHuman: GetHuman-199481 - can you tell our other Chase customers when your case took place?
GetHuman-199481: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199481 a list of common Chase problems)
GetHuman-199481: "Card Issue" was why I was trying to call.
GetHuman-199481's review of Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199481: My call was answered very promptly, and, the gentleman customer service was very helpful and most courteous.
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
GetHuman-199481: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199481: I'd give them a five out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
GetHuman-199481: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase customers?
GetHuman-199481: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199481 taken from his Chase customer service problem that occurred on November 3rd, 2017.