Chase: The first agent answered in less than ** second...
A Chase customer review by GetHuman user GetHuman-15775 from November 23rd, 2017
Background on GetHuman-15775's case
GetHuman: GetHuman-15775 - can you tell our other Chase customers when your case took place?
GetHuman-15775: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15775 a list of common Chase problems)
GetHuman-15775: "Question" was why I was trying to call.
GetHuman-15775's review of Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15775: The first agent answered in less than ** seconds. She wasn't able to handle my question directly, but transferred me to the right department
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
GetHuman-15775: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15775: I'd give them a two out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
GetHuman-15775: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase customers?
GetHuman-15775: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15775 taken from his Chase customer service problem that occurred on November 20th, 2017.