Checks in the Mail: The person I spoke with did speak English well...
A Checks in the Mail customer review by GetHuman user ~pissed from November 22nd, 2017
Background on ~pissed's case
GetHuman: ~pissed - can you tell our other Checks in the Mail customers when your case took place?
~pissed: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Checks in the Mail, and if so, how?
GetHuman: And which of these common Checks in the Mail customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed a list of common Checks in the Mail problems)
~pissed: "None of those really matches why I wanted to call Checks in the Mail that day." was why I was trying to call.
~pissed's review of Checks in the Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Checks in the Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed: The person I spoke with did speak English well BUT obviously was not a native speaker and*or did not live in the US. I tried explaining a situation that any other American would understand and at least acknowledge that it sucked but there was nothing they could do, but instead, the person I spoke with could not compute the fact that I was not just calling to order checks but had a different issue. When I asked to speak with someone else, she just said, if you're not ordering checks, please call back another time. So frustrating!
GetHuman: Let's quantify your experience contacting Checks in the Mail. On a scale of 1 to 5, how easy is it go get help on a Checks in the Mail problem?
~pissed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed: I'd give them a three out of five on communication.
GetHuman: And what about Checks in the Mail's ability to quickly and effectively address your problem?
~pissed: For that I would say five out of five.
GetHuman: And finally- any advice for other Checks in the Mail customers?
~pissed: Call them early in the day or late. Don't forget any personal or account information you might need for Checks in the Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed taken from his Checks in the Mail customer service problem that occurred on November 17th, 2017.