Chegg: The gentleman I spoke with was very helpful, co...
A Chegg customer review by GetHuman user GetHuman-285359 from November 14th, 2017
Background on GetHuman-285359's case
GetHuman: GetHuman-285359 - can you tell our other Chegg customers when your case took place?
GetHuman-285359: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-285359 a list of common Chegg problems)
GetHuman-285359: "Returns" was why I was trying to call.
GetHuman-285359's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-285359: The gentleman I spoke with was very helpful, coherent and courteous. When I asked if I could call back should I encounter problems ordering the text book online he offered to stay on the line with me and guide me through it.*Very helpful. Thank you Roland.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
GetHuman-285359: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-285359: I'd give them a two out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
GetHuman-285359: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
GetHuman-285359: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-285359 taken from his Chegg customer service problem that occurred on November 7th, 2017.