Chegg: was not able to correct situation went to get a...
A Chegg customer review by GetHuman user GetHuman-22384 from November 16th, 2017
Background on GetHuman-22384's case
GetHuman: GetHuman-22384 - can you tell our other Chegg customers when your case took place?
GetHuman-22384: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22384 a list of common Chegg problems)
GetHuman-22384: "Missing Order" was why I was trying to call.
GetHuman-22384's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22384: was not able to correct situation went to get additional help put on hold he got back on started to try some thing else to correct got disconnected in the middle of conversation, very frustrating could not call back to talk to the same person no ext or employee* hoping they would call me back since they had all my info and *
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
GetHuman-22384: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22384: I'd give them a three out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
GetHuman-22384: For that I would say two out of five.
GetHuman: And finally- any advice for other Chegg customers?
GetHuman-22384: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22384 taken from his Chegg customer service problem that occurred on November 10th, 2017.