No one from Chevrolet or dealership EVER called...
A Chevrolet customer review by GetHuman user ~Caren Gleaton from November 22nd, 2017
Background on ~Caren Gleaton's case
GetHuman: ~Caren Gleaton - can you tell our other Chevrolet customers when your case took place?
~Caren Gleaton: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Chevrolet, and if so, how?
GetHuman: And which of these common Chevrolet customer issues best describes the reason you wanted to talk to them?
(Shows ~Caren Gleaton a list of common Chevrolet problems)
~Caren Gleaton: "Returns" was why I was trying to call.
~Caren Gleaton's review of Chevrolet customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevrolet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caren Gleaton: No one from Chevrolet or dealership EVER called me. I am still calling them and they have been repairing my car since April *, ****!! Chevrolet recommended are dealership service center that took $**** of my money yet did not repair my vehicle even though I explained what was needed before leaving the vehicle with them.
GetHuman: Let's quantify your experience contacting Chevrolet. On a scale of 1 to 5, how easy is it go get help on a Chevrolet problem?
~Caren Gleaton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caren Gleaton: I'd give them a four out of five on communication.
GetHuman: And what about Chevrolet's ability to quickly and effectively address your problem?
~Caren Gleaton: For that I would say one out of five.
GetHuman: And finally- any advice for other Chevrolet customers?
~Caren Gleaton: Call them early in the day or late. Don't forget any personal or account information you might need for Chevrolet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caren Gleaton taken from his Chevrolet customer service problem that occurred on November 13th, 2017.