Chick-fil-A: I ordered a four piece chicken strips, the sta...
A Chick-fil-A customer review by GetHuman user ~Sofia Nguyen from November 14th, 2017
Background on ~Sofia Nguyen's case
GetHuman: ~Sofia Nguyen - can you tell our other Chick-fil-A customers when your case took place?
~Sofia Nguyen: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Chick-fil-A, and if so, how?
GetHuman: And which of these common Chick-fil-A customer issues best describes the reason you wanted to talk to them?
(Shows ~Sofia Nguyen a list of common Chick-fil-A problems)
~Sofia Nguyen: "Delivery problem" was why I was trying to call.
~Sofia Nguyen's review of Chick-fil-A customer service
GetHuman: So how would you sum up your experience for GetHuman's Chick-fil-A customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sofia Nguyen: I ordered a four piece chicken strips, the staff mixed up order and had to wait extra time. Tht I didn't mind but when I starting to eat, some of the chicken was raw. That was not acceptable. Amd now I have to cook it again.
GetHuman: Let's quantify your experience contacting Chick-fil-A. On a scale of 1 to 5, how easy is it go get help on a Chick-fil-A problem?
~Sofia Nguyen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sofia Nguyen: I'd give them a one out of five on communication.
GetHuman: And what about Chick-fil-A's ability to quickly and effectively address your problem?
~Sofia Nguyen: For that I would say four out of five.
GetHuman: And finally- any advice for other Chick-fil-A customers?
~Sofia Nguyen: Call them early in the day or late. Don't forget any personal or account information you might need for Chick-fil-A to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sofia Nguyen taken from his Chick-fil-A customer service problem that occurred on November 6th, 2017.