China Eastern Airlines: I waited for ** min on line unroll the machine...
A China Eastern Airlines customer review by GetHuman user GetHuman-336147 from November 21st, 2017
Background on GetHuman-336147's case
GetHuman: GetHuman-336147 - can you tell our other China Eastern Airlines customers when your case took place?
GetHuman-336147: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to China Eastern Airlines, and if so, how?
GetHuman: And which of these common China Eastern Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-336147 a list of common China Eastern Airlines problems)
GetHuman-336147: "Make a booking" was why I was trying to call.
GetHuman-336147's review of China Eastern Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's China Eastern Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-336147: I waited for ** min on line unroll the machine try your call again later. China eastern has no customer service unless you are in the airport. If you need to make changes to you booking with China eastern you won't be able to contact them until you are physically at their counter. I usually do not wrote reviews on people but please take my advice DO NOT FLY CHINA EASTERN! It's just to risky if there are any type of emergencies. You just can't contact anyone. If you are flying international stick with the big carriers that's answer their phone.
GetHuman: Let's quantify your experience contacting China Eastern Airlines. On a scale of 1 to 5, how easy is it go get help on a China Eastern Airlines problem?
GetHuman-336147: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-336147: I'd give them a one out of five on communication.
GetHuman: And what about China Eastern Airlines's ability to quickly and effectively address your problem?
GetHuman-336147: For that I would say four out of five.
GetHuman: And finally- any advice for other China Eastern Airlines customers?
GetHuman-336147: Call them early in the day or late. Don't forget any personal or account information you might need for China Eastern Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-336147 taken from his China Eastern Airlines customer service problem that occurred on November 19th, 2017.