China Southern Airlines: Wow! How do you guys got this number? Less wait...
A China Southern Airlines customer review by GetHuman user ~ASC from November 25th, 2017
Background on ~ASC's case
GetHuman: ~ASC - can you tell our other China Southern Airlines customers when your case took place?
~ASC: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to China Southern Airlines, and if so, how?
GetHuman: And which of these common China Southern Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~ASC a list of common China Southern Airlines problems)
~ASC: "Missing item" was why I was trying to call.
~ASC's review of China Southern Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's China Southern Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ASC: Wow! How do you guys got this number? Less wait time and quick service. On the other hand China Southern airlines website is horrible.
GetHuman: Let's quantify your experience contacting China Southern Airlines. On a scale of 1 to 5, how easy is it go get help on a China Southern Airlines problem?
~ASC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ASC: I'd give them a three out of five on communication.
GetHuman: And what about China Southern Airlines's ability to quickly and effectively address your problem?
~ASC: For that I would say two out of five.
GetHuman: And finally- any advice for other China Southern Airlines customers?
~ASC: Call them early in the day or late. Don't forget any personal or account information you might need for China Southern Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ASC taken from his China Southern Airlines customer service problem that occurred on November 18th, 2017.
China Southern Airlines
3.50 of 5 stars | 25 reviews
~ASC's China Southern Airlines Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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