Chipotle Mexican Grill, Inc.: Bad service
A Chipotle Mexican Grill, Inc. customer review by GetHuman user GetHuman-reachid from December 3rd, 2017
Background on GetHuman-reachid's case
GetHuman: GetHuman-reachid - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
GetHuman-reachid: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-reachid a list of common Chipotle Mexican Grill, Inc. problems)
GetHuman-reachid: "Delivery problem" was why I was trying to call.
GetHuman-reachid's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-reachid: Bad service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-reachid: Waited for ** minutes for my order. They decided to restock food and left my order on the steam table instead of finishing it up. I walked out. I have not been to a Chipotle for * years due to dreadful service. Decided to give C another chance. The result: no lunch for me!
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
GetHuman-reachid: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-reachid: I'd give them a three out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
GetHuman-reachid: For that I would say one out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
GetHuman-reachid: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-reachid taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 25th, 2017.