Choxi: Charged my card twice for the one item purchase...
A Choxi customer review by GetHuman user ~Unhappy no longer frequent NMR from November 20th, 2017
Background on ~Unhappy no longer frequent NMR's case
GetHuman: ~Unhappy no longer frequent NMR - can you tell our other Choxi customers when your case took place?
~Unhappy no longer frequent NMR: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Choxi, and if so, how?
~Unhappy no longer frequent NMR: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy no longer frequent NMR a list of common Choxi problems)
~Unhappy no longer frequent NMR: "Track order" was why I was trying to call.
~Unhappy no longer frequent NMR's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy no longer frequent NMR: Charged my card twice for the one item purchased. After two emails and being on hold ** minutes and emailing screenshots of my cc statement, they refused to refund and stated I need to contact my cc customer service for help.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Unhappy no longer frequent NMR: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy no longer frequent NMR: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Unhappy no longer frequent NMR: For that I would say three out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Unhappy no longer frequent NMR: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy no longer frequent NMR taken from his Choxi customer service problem that occurred on November 16th, 2017.