Choxi: Finally got it resolved....the email customer s...
A Choxi customer review by GetHuman user ~Mary Ellen from November 24th, 2017
Background on ~Mary Ellen's case
GetHuman: ~Mary Ellen - can you tell our other Choxi customers when your case took place?
~Mary Ellen: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Ellen a list of common Choxi problems)
~Mary Ellen: "Complaint" was why I was trying to call.
~Mary Ellen's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Ellen: Finally got it resolved....the email customer service was getting me no where...Dealing with too many representatives and each one giving me a different answer.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Mary Ellen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Ellen: I'd give them a three out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Mary Ellen: For that I would say four out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Mary Ellen: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Ellen taken from his Choxi customer service problem that occurred on November 21st, 2017.