Choxi: I find it very poor customer service to refuse...
A Choxi customer review by GetHuman user GetHuman-12364 from November 22nd, 2017
Background on GetHuman-12364's case
GetHuman: GetHuman-12364 - can you tell our other Choxi customers when your case took place?
GetHuman-12364: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12364 a list of common Choxi problems)
GetHuman-12364: "Warranty claim" was why I was trying to call.
GetHuman-12364's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12364: I find it very poor customer service to refuse to exchange an item because the size was not correct. It was the size I ordered, but the item, being cheaply made, ran smaller than normal. For this reason, I am not likely to order in the future.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
GetHuman-12364: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12364: I'd give them a four out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
GetHuman-12364: For that I would say three out of five.
GetHuman: And finally- any advice for other Choxi customers?
GetHuman-12364: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12364 taken from his Choxi customer service problem that occurred on November 17th, 2017.