Choxi: I purchased a wall mount fireplace and it start...
A Choxi customer review by GetHuman user ~amandam from November 20th, 2017
Background on ~amandam's case
GetHuman: ~amandam - can you tell our other Choxi customers when your case took place?
~amandam: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~amandam a list of common Choxi problems)
~amandam: "Make a purchase" was why I was trying to call.
~amandam's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amandam: I purchased a wall mount fireplace and it started peeling*not working after * days. Customer Service is terrible at getting back to the customer and asks the customer to give up to two weeks just for them to get a response from the vendor! Never dealing with this company again. The product is the worst I have ever received
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~amandam: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amandam: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~amandam: For that I would say four out of five.
GetHuman: And finally- any advice for other Choxi customers?
~amandam: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amandam taken from his Choxi customer service problem that occurred on November 17th, 2017.