Choxi: I spoke with a person in customer service whose...
A Choxi customer review by GetHuman user ~Gail Schmandt from November 21st, 2017
Background on ~Gail Schmandt's case
GetHuman: ~Gail Schmandt - can you tell our other Choxi customers when your case took place?
~Gail Schmandt: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Gail Schmandt a list of common Choxi problems)
~Gail Schmandt: "Make a purchase" was why I was trying to call.
~Gail Schmandt's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gail Schmandt: I spoke with a person in customer service whose name was Bernard & he worked with me for over ** minutes to help me with boots I was returning because they didn't fit. I give company a score of (**) being *-** and ** being the best
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Gail Schmandt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gail Schmandt: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Gail Schmandt: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Gail Schmandt: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gail Schmandt taken from his Choxi customer service problem that occurred on November 12th, 2017.