Choxi: It seems like I was lucky I got to return my it...
A Choxi customer review by GetHuman user ~dontusenomorerack from November 27th, 2017
Background on ~dontusenomorerack's case
GetHuman: ~dontusenomorerack - can you tell our other Choxi customers when your case took place?
~dontusenomorerack: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~dontusenomorerack a list of common Choxi problems)
~dontusenomorerack: "Complaint" was why I was trying to call.
~dontusenomorerack's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dontusenomorerack: It seems like I was lucky I got to return my items however it took Forever for them to give me my refund and they charged me almost as much as the items for shipping! I was seriously charged **.** for one item that cost me **.**!! So I ended up using my own shipping which was less but still. Then they couldn't find my second item I sent back and I had to send them emails back and forth with tracking information (after I had already sent it to some one else) it was a serious hassle and I will never use them again and I hope anyone else will seriously reconsider buying from them. Both items I receiced were ugly and badly made. Im guessing that's where the discount is from!
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~dontusenomorerack: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dontusenomorerack: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~dontusenomorerack: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~dontusenomorerack: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dontusenomorerack taken from his Choxi customer service problem that occurred on November 23rd, 2017.