Choxi: Sent back * item to small waiting for a refund...
A Choxi customer review by GetHuman user ~williams1685 from November 20th, 2017
Background on ~williams1685's case
GetHuman: ~williams1685 - can you tell our other Choxi customers when your case took place?
~williams1685: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~williams1685 a list of common Choxi problems)
~williams1685: "Complaint" was why I was trying to call.
~williams1685's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~williams1685: Sent back * item to small waiting for a refund call * times and customer service rep said wait for ** hours refund will be in paypal account.Never received refund called and talk to manager. Said refund will be in account within ** hours refund still not in my account.DO NOT LIKE TO REFUND MONEY. If you make a transaction do not return a item will not get money back. They are very good liers. WORSE WEBSITE TO SHOP.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~williams1685: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~williams1685: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~williams1685: For that I would say four out of five.
GetHuman: And finally- any advice for other Choxi customers?
~williams1685: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~williams1685 taken from his Choxi customer service problem that occurred on November 13th, 2017.