Chrysler Group: Terrible
A Chrysler Group customer review by GetHuman user GetHuman-faeina from November 29th, 2017
Background on GetHuman-faeina's case
GetHuman: GetHuman-faeina - can you tell our other Chrysler Group customers when your case took place?
GetHuman-faeina: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Chrysler Group, and if so, how?
GetHuman: And which of these common Chrysler Group customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-faeina a list of common Chrysler Group problems)
GetHuman-faeina: "Repairs" was why I was trying to call.
GetHuman-faeina's review of Chrysler Group customer service
GetHuman: So how would you sum up your experience for GetHuman's Chrysler Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-faeina: Terrible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-faeina: Terrible case managers. Don't rely on them for updates or help. Star case (supposed to be very rare occurrences) opened and when they couldn't figure out what the issue was, they just returned it to me! Was forced to trade it in so I had a reliable car to drive, then they wouldn't reimburse me for any fixes that were made previously at the dealership to correct the issue (that didn't work) because "I no longer owned the car."
GetHuman: Let's quantify your experience contacting Chrysler Group. On a scale of 1 to 5, how easy is it go get help on a Chrysler Group problem?
GetHuman-faeina: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-faeina: I'd give them a four out of five on communication.
GetHuman: And what about Chrysler Group's ability to quickly and effectively address your problem?
GetHuman-faeina: For that I would say three out of five.
GetHuman: And finally- any advice for other Chrysler Group customers?
GetHuman-faeina: Call them early in the day or late. Don't forget any personal or account information you might need for Chrysler Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-faeina taken from his Chrysler Group customer service problem that occurred on November 23rd, 2017.