Cincinnati Bell: No help whatsoever during the phone call* total...
A Cincinnati Bell customer review by GetHuman user GetHuman-310073 from November 23rd, 2017
Background on GetHuman-310073's case
GetHuman: GetHuman-310073 - can you tell our other Cincinnati Bell customers when your case took place?
GetHuman-310073: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Cincinnati Bell, and if so, how?
GetHuman: And which of these common Cincinnati Bell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310073 a list of common Cincinnati Bell problems)
GetHuman-310073: "Complaint" was why I was trying to call.
GetHuman-310073's review of Cincinnati Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Cincinnati Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310073: No help whatsoever during the phone call* totally did not understand the issue* refused to answer question posed to agent
GetHuman: Let's quantify your experience contacting Cincinnati Bell. On a scale of 1 to 5, how easy is it go get help on a Cincinnati Bell problem?
GetHuman-310073: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310073: I'd give them a five out of five on communication.
GetHuman: And what about Cincinnati Bell's ability to quickly and effectively address your problem?
GetHuman-310073: For that I would say three out of five.
GetHuman: And finally- any advice for other Cincinnati Bell customers?
GetHuman-310073: Call them early in the day or late. Don't forget any personal or account information you might need for Cincinnati Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310073 taken from his Cincinnati Bell customer service problem that occurred on November 17th, 2017.