Cincinnati Bell: The *** * works but the voice **** system will...

A Cincinnati Bell customer review by GetHuman user GetHuman-401957 from November 24th, 2017

Background on GetHuman-401957's case

GetHuman: GetHuman-401957 - can you tell our other Cincinnati Bell customers when your case took place?
GetHuman-401957: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Cincinnati Bell, and if so, how?
GetHuman-401957: I used the 888-246-2355 number I found for on the GetHuman Cincinnati Bell customer phone number page I was on: Cincinnati Bell Customer Service Phone Number
GetHuman: And which of these common Cincinnati Bell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401957 a list of common Cincinnati Bell problems)
GetHuman-401957: "Setup an account" was why I was trying to call.

GetHuman-401957's review of Cincinnati Bell customer service

GetHuman: So how would you sum up your experience for GetHuman's Cincinnati Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401957: The *** * works but the voice **** system will not let you use the other digits to reach a call back service.
GetHuman: Let's quantify your experience contacting Cincinnati Bell. On a scale of 1 to 5, how easy is it go get help on a Cincinnati Bell problem?
GetHuman-401957: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401957: I'd give them a five out of five on communication.
GetHuman: And what about Cincinnati Bell's ability to quickly and effectively address your problem?
GetHuman-401957: For that I would say five out of five.
GetHuman: And finally- any advice for other Cincinnati Bell customers?
GetHuman-401957: Call them early in the day or late. Don't forget any personal or account information you might need for Cincinnati Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401957 taken from his Cincinnati Bell customer service problem that occurred on November 20th, 2017.

Cincinnati Bell

5.00 of 5 stars | 16 reviews

GetHuman-401957's Cincinnati Bell Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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