Citi Mortgage: Michelle sounded like a recording. She gave me...
A Citi Mortgage customer review by GetHuman user ~frustrated from November 21st, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Citi Mortgage customers when your case took place?
~frustrated: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Citi Mortgage problems)
~frustrated: "Update account information" was why I was trying to call.
~frustrated's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: Michelle sounded like a recording. She gave me information I did not request, and I had to ask my original question again. Her tone was condescending and lacked compassion. She did discover that a problem I thought was already taken care of was in fact not. She did (or at least I think she did-other rep said the same thing) make correction. Very frustrating...
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
~frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
~frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
~frustrated: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Citi Mortgage customer service problem that occurred on November 12th, 2017.