Citi Mortgage: Very nice. Am receiving what I need via US mail...
A Citi Mortgage customer review by GetHuman user GetHuman-75641 from November 22nd, 2017
Background on GetHuman-75641's case
GetHuman: GetHuman-75641 - can you tell our other Citi Mortgage customers when your case took place?
GetHuman-75641: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75641 a list of common Citi Mortgage problems)
GetHuman-75641: "Repayment question" was why I was trying to call.
GetHuman-75641's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75641: Very nice. Am receiving what I need via US mail. I understand no info could be given as no Proxy on file but he is sending to on file address. Totally up to date with privacy laws. Was not rude as most are.
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
GetHuman-75641: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75641: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
GetHuman-75641: For that I would say four out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
GetHuman-75641: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75641 taken from his Citi Mortgage customer service problem that occurred on November 18th, 2017.