CitiMortgage: My automated bill payments to Citi were being r...
A CitiMortgage customer review by GetHuman user ~Josh&Glenn in Dallas from November 18th, 2017
Background on ~Josh&Glenn in Dallas's case
GetHuman: ~Josh&Glenn in Dallas - can you tell our other CitiMortgage customers when your case took place?
~Josh&Glenn in Dallas: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Josh&Glenn in Dallas a list of common CitiMortgage problems)
~Josh&Glenn in Dallas: "Request a loan" was why I was trying to call.
~Josh&Glenn in Dallas's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Josh&Glenn in Dallas: My automated bill payments to Citi were being returned to me. Citi claimed that they did*do not reject any payments sent to them. Citi was right. It was my bank that was the culprit
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~Josh&Glenn in Dallas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Josh&Glenn in Dallas: I'd give them a five out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~Josh&Glenn in Dallas: For that I would say one out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~Josh&Glenn in Dallas: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Josh&Glenn in Dallas taken from his CitiMortgage customer service problem that occurred on November 16th, 2017.