CitiMortgage: Recieved a few letter telling me to call Rosett...
A CitiMortgage customer review by GetHuman user ~Claude Rossier from November 14th, 2017
Background on ~Claude Rossier's case
GetHuman: ~Claude Rossier - can you tell our other CitiMortgage customers when your case took place?
~Claude Rossier: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Claude Rossier a list of common CitiMortgage problems)
~Claude Rossier: "Repayment question" was why I was trying to call.
~Claude Rossier's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claude Rossier: Recieved a few letter telling me to call Rosetta Budetti at * *** *** **** but I was never able to reach this person even if I left a voice mail!!!I am very disappointed with Citimorgage.I need to talk to someone and hope to finish the financing of my home!*Thank you.
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~Claude Rossier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claude Rossier: I'd give them a five out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~Claude Rossier: For that I would say four out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~Claude Rossier: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claude Rossier taken from his CitiMortgage customer service problem that occurred on November 9th, 2017.