CitiMortgage: Rep had an accent and the typical "rote" style...
A CitiMortgage customer review by GetHuman user ~melion from November 15th, 2017
Background on ~melion's case
GetHuman: ~melion - can you tell our other CitiMortgage customers when your case took place?
~melion: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~melion a list of common CitiMortgage problems)
~melion: "Request a loan" was why I was trying to call.
~melion's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melion: Rep had an accent and the typical "rote" style of conversation (where they seem to repeat back much of what you say!) but her English was clear. I was calling to get a copy of my mortgage Note* she said I'd get it in max ** days. Total time on phone: *.* minutes.
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~melion: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melion: I'd give them a three out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~melion: For that I would say one out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~melion: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melion taken from his CitiMortgage customer service problem that occurred on November 11th, 2017.