Citibank: Citi Bank is HORRIBLE* My card had unauthorized...
A Citibank customer review by GetHuman user ~td from November 8th, 2017
Background on ~td's case
GetHuman: ~td - can you tell our other Citibank customers when your case took place?
~td: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~td a list of common Citibank problems)
~td: "Make a Payment" was why I was trying to call.
~td's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~td: Citi Bank is HORRIBLE* My card had unauthorized use and has been recharged a second time for the charges even though customer service claims I have not. I have called every number I can think of with no help. I guess customer service can not add and subtract or look at credit card statements. Not to mention there is a federal law against charging for card numbers that were stolen. I guess I am going to have to take legal action. This is insane. Customer service is liking talking to a broken record. Same response everytime.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~td: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~td: I'd give them a three out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~td: For that I would say two out of five.
GetHuman: And finally- any advice for other Citibank customers?
~td: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~td taken from his Citibank customer service problem that occurred on October 31st, 2017.