Citibank: Stop using offshore people. Bring your service...
A Citibank customer review by GetHuman user ~Catmama from November 24th, 2017
Background on ~Catmama's case
GetHuman: ~Catmama - can you tell our other Citibank customers when your case took place?
~Catmama: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~Catmama a list of common Citibank problems)
~Catmama: "Make a Payment" was why I was trying to call.
~Catmama's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Catmama: Stop using offshore people. Bring your service on shore. Your credit card application froze as i entered I tried to call got a phone tree that was stuck. Called again and got another offshore person who sounded like they were on a well and had a heavy accent. Lost another customer with **** fico
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~Catmama: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Catmama: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~Catmama: For that I would say two out of five.
GetHuman: And finally- any advice for other Citibank customers?
~Catmama: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Catmama taken from his Citibank customer service problem that occurred on November 19th, 2017.