i talked two times with citibank live chat agen...

A Citibank customer review by GetHuman user GetHuman-kangdon from December 1st, 2017

Background on GetHuman-kangdon's case

GetHuman: GetHuman-kangdon - can you tell our other Citibank customers when your case took place?
GetHuman-kangdon: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman-kangdon: I used the 800-374-9700 number I found for on the GetHuman Citibank customer phone number page I was on: Citibank Customer Service Phone Number
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kangdon a list of common Citibank problems)
GetHuman-kangdon: "Question" was why I was trying to call.

GetHuman-kangdon's review of Citibank customer service

GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kangdon: i talked two times with citibank live chat agents and both time they said i can block my citibank...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-kangdon: i talked two times with citibank live chat agents and both time they said i can block my citibank card in korea even though i create it in usa but i went korea citibank today and i could not block my citibank
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-kangdon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kangdon: I'd give them a four out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-kangdon: For that I would say one out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-kangdon: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kangdon taken from his Citibank customer service problem that occurred on November 23rd, 2017.


2.94 of 5 stars | 87 reviews

GetHuman-kangdon's Citibank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Citibank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Citibank in any way.

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