Citibank: Your customer service is dispicable
A Citibank customer review by GetHuman user GetHuman-gfdz from December 1st, 2017
Background on GetHuman-gfdz's case
GetHuman: GetHuman-gfdz - can you tell our other Citibank customers when your case took place?
GetHuman-gfdz: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gfdz a list of common Citibank problems)
GetHuman-gfdz: "Replacement Card" was why I was trying to call.
GetHuman-gfdz's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gfdz: Your customer service is dispicable
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-gfdz: You not only lied your representative told me that your other reps broke the law*What kind of co-workers do that? How does that build confidence in your company? I will never do business with you again.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-gfdz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gfdz: I'd give them a five out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-gfdz: For that I would say one out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-gfdz: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gfdz taken from his Citibank customer service problem that occurred on November 23rd, 2017.