Citibank: person on the other end wouldn't our couldn't a...
A Citibank customer review by GetHuman user ~sheesh from November 28th, 2017
Background on ~sheesh's case
GetHuman: ~sheesh - can you tell our other Citibank customers when your case took place?
~sheesh: Sure. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~sheesh a list of common Citibank problems)
~sheesh: "Complaint" was why I was trying to call.
~sheesh's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sheesh: person on the other end wouldn't our couldn't answer my questions. could not direct me to a real human person at an actual bank that i could walk in and see. refused to tell me whether the office answering the *** number is in my country or some other country. **aternatively, emailed for some info and received a form letter that was just indecipherable and didn't address the specific questions i had.**and this, in a situation where I am trying to give them money. IMAGINE the difficulty I would have in a situation where maybe they thought I should owe them money.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~sheesh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sheesh: I'd give them a three out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~sheesh: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank customers?
~sheesh: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sheesh taken from his Citibank customer service problem that occurred on November 27th, 2017.