Citibank: You people ****. You give cards to anyone. Even...

A Citibank customer review by GetHuman user GetHuman-350378 from November 27th, 2017

Background on GetHuman-350378's case

GetHuman: GetHuman-350378 - can you tell our other Citibank customers when your case took place?
GetHuman-350378: Yup. It was afternoon, on November 26th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman-350378: I used the 800-374-9700 number I found for on the GetHuman Citibank customer phone number page I was on: Citibank Customer Service Phone Number
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350378 a list of common Citibank problems)
GetHuman-350378: "Account Access" was why I was trying to call.

GetHuman-350378's review of Citibank customer service

GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350378: You people ****. You give cards to anyone. Even people that don't even want them. You condone credit card fraud and may be part of it. If confronted with credit card fraud, you do nothing to rectify the situation. Just constant annoying phone calls from robotic people that don't care about anything except collecting money not owed to Citi Bank and constantly calling *nd phone*s on accounts but will not talk to anyone but the main account holder. You really ****. Hope you loose all your accounts and go broke. What robot will read this?
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
GetHuman-350378: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350378: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
GetHuman-350378: For that I would say four out of five.
GetHuman: And finally- any advice for other Citibank customers?
GetHuman-350378: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350378 taken from his Citibank customer service problem that occurred on November 26th, 2017.


2.94 of 5 stars | 87 reviews

GetHuman-350378's Citibank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Citibank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Citibank in any way.

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