Citibank engages in "hide the money" scam with...
A Citibank customer review by GetHuman user ~hrvster from November 27th, 2017
Background on ~hrvster's case
GetHuman: ~hrvster - can you tell our other Citibank customers when your case took place?
~hrvster: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~hrvster a list of common Citibank problems)
~hrvster: "Get Banking Help" was why I was trying to call.
~hrvster's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hrvster: Citibank engages in "hide the money" scam with debit* promotional & rebate cards!*Citibank cards are used by companies to send a customer rebates & refunds. Citibank makes it difficult to impossible to locate those funds and restore them to their rightful owner- the customer. The "good thru" date on the card once reached drops from Citibank system and they make it impossible to retrieve the balance on the card. Citibank holds those funds in trust for the customer. Citibank violates that trust by taking those funds for their own use refusing to re-issue a new card and denying the card ever existed. This appears to be a fraud upon the consumer.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~hrvster: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hrvster: I'd give them a two out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~hrvster: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank customers?
~hrvster: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hrvster taken from his Citibank customer service problem that occurred on November 20th, 2017.