Classmates.com: As a very nice rep "Melissa" took my informatio...
A Classmates.com customer review by GetHuman user ~North Bergen Girl from November 23rd, 2017
Background on ~North Bergen Girl's case
GetHuman: ~North Bergen Girl - can you tell our other Classmates.com customers when your case took place?
~North Bergen Girl: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~North Bergen Girl a list of common Classmates.com problems)
~North Bergen Girl: "Problem With the App" was why I was trying to call.
~North Bergen Girl's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~North Bergen Girl: As a very nice rep "Melissa" took my information and confirmed no further charges, I asked for a confirmation number - my phone ran out of charge and I have no confirmation. Hope an e-mail is sent to confirm my cancellation
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~North Bergen Girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~North Bergen Girl: I'd give them a five out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~North Bergen Girl: For that I would say one out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~North Bergen Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~North Bergen Girl taken from his Classmates.com customer service problem that occurred on November 18th, 2017.