Classmates.com: Classmates has a questionable reputation, becau...

A Classmates.com customer review by GetHuman user ~funnymonkey from November 19th, 2017

Background on ~funnymonkey's case

GetHuman: ~funnymonkey - can you tell our other Classmates.com customers when your case took place?
~funnymonkey: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
~funnymonkey: I used the 206-301-5700 number I found for on the GetHuman Classmates.com customer phone number page I was on: Classmates.com Customer Service Phone Number
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~funnymonkey a list of common Classmates.com problems)
~funnymonkey: "Refund" was why I was trying to call.

~funnymonkey's review of Classmates.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~funnymonkey: Classmates has a questionable reputation, because they have no customer service available by phone on weekends. People, like me, are skeptical of giving our credit*debit card numbers online. Why don't you accept PayPal, which is secure & reliable? Also, I had questions about the $*.***month *-month subscription. Does this mean I have to be responsible for contacting Classmates.com, if I don't want to be automatically signed on for more months? There's no information about that on your site, which makes me even more skeptical about the offer.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~funnymonkey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~funnymonkey: I'd give them a five out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~funnymonkey: For that I would say five out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~funnymonkey: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~funnymonkey taken from his Classmates.com customer service problem that occurred on November 16th, 2017.

Classmates.com

2.67 of 5 stars | 133 reviews

~funnymonkey's Classmates.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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