Coach: So disappointed with the Customer Service respo...
A Coach customer review by GetHuman user ~Upset Customer from November 21st, 2017
Background on ~Upset Customer's case
GetHuman: ~Upset Customer - can you tell our other Coach customers when your case took place?
~Upset Customer: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Coach, and if so, how?
GetHuman: And which of these common Coach customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset Customer a list of common Coach problems)
~Upset Customer: "Cancel order" was why I was trying to call.
~Upset Customer's review of Coach customer service
GetHuman: So how would you sum up your experience for GetHuman's Coach customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset Customer: So disappointed with the Customer Service response from Coach and in store when dealing with an exchange or return. NEVER again will I buy at Coach.
GetHuman: Let's quantify your experience contacting Coach. On a scale of 1 to 5, how easy is it go get help on a Coach problem?
~Upset Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset Customer: I'd give them a one out of five on communication.
GetHuman: And what about Coach's ability to quickly and effectively address your problem?
~Upset Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Coach customers?
~Upset Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Coach to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset Customer taken from his Coach customer service problem that occurred on November 12th, 2017.
Coach
2.00 of 5 stars | 7 reviews
~Upset Customer's Coach Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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