Coast-stores.com: I have been waiting nearly a month for a refund...
A Coast-stores.com customer review by GetHuman user ~JillyB from November 23rd, 2017
Background on ~JillyB's case
GetHuman: ~JillyB - can you tell our other Coast-stores.com customers when your case took place?
~JillyB: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Coast-stores.com, and if so, how?
GetHuman: And which of these common Coast-stores.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JillyB a list of common Coast-stores.com problems)
~JillyB: "Make a purchase" was why I was trying to call.
~JillyB's review of Coast-stores.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Coast-stores.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JillyB: I have been waiting nearly a month for a refund on two items which were clearly returned and received back at the end of June. I have emailed * times and have had nothing but auto-response emails from Coast. I tried calling this number to be re-directed to the email as they can "answer customer queries quickly" this way! Obviously not. I am not at all happy as they are holding on to ***£** of my money!
GetHuman: Let's quantify your experience contacting Coast-stores.com. On a scale of 1 to 5, how easy is it go get help on a Coast-stores.com problem?
~JillyB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JillyB: I'd give them a one out of five on communication.
GetHuman: And what about Coast-stores.com's ability to quickly and effectively address your problem?
~JillyB: For that I would say one out of five.
GetHuman: And finally- any advice for other Coast-stores.com customers?
~JillyB: Call them early in the day or late. Don't forget any personal or account information you might need for Coast-stores.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JillyB taken from his Coast-stores.com customer service problem that occurred on November 14th, 2017.