Cole Haan: defective stitching - thin leather -no match*to...
A Cole Haan customer review by GetHuman user ~mrs. mullin from November 27th, 2017
Background on ~mrs. mullin's case
GetHuman: ~mrs. mullin - can you tell our other Cole Haan customers when your case took place?
~mrs. mullin: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Cole Haan, and if so, how?
GetHuman: And which of these common Cole Haan customer issues best describes the reason you wanted to talk to them?
(Shows ~mrs. mullin a list of common Cole Haan problems)
~mrs. mullin: "Complaint" was why I was trying to contact.
~mrs. mullin's review of Cole Haan customer service
GetHuman: So how would you sum up your experience for GetHuman's Cole Haan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrs. mullin: defective stitching - thin leather -no match*to mate - rude in-store service - no attempt*at accomodation - same on phone
GetHuman: Let's quantify your experience contacting Cole Haan. On a scale of 1 to 5, how easy is it go get help on a Cole Haan problem?
~mrs. mullin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrs. mullin: I'd give them a two out of five on communication.
GetHuman: And what about Cole Haan's ability to quickly and effectively address your problem?
~mrs. mullin: For that I would say one out of five.
GetHuman: And finally- any advice for other Cole Haan customers?
~mrs. mullin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Cole Haan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrs. mullin taken from his Cole Haan customer service problem that occurred on November 24th, 2017.
Cole Haan
1.00 of 5 stars | 8 reviews
~mrs. mullin's Cole Haan Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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