Columbia Gas of Virginia: I have no gas in my home I called at *:** to be...
A Columbia Gas of Virginia customer review by GetHuman user GetHuman-267617 from November 5th, 2017
Background on GetHuman-267617's case
GetHuman: GetHuman-267617 - can you tell our other Columbia Gas of Virginia customers when your case took place?
GetHuman-267617: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to Columbia Gas of Virginia, and if so, how?
GetHuman: And which of these common Columbia Gas of Virginia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-267617 a list of common Columbia Gas of Virginia problems)
GetHuman-267617: "Setup service" was why I was trying to call.
GetHuman-267617's review of Columbia Gas of Virginia customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Gas of Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-267617: I have no gas in my home I called at *:** to be told to call back Monday morning, why isn't there a** hours service line,to help customers? So I have NO HOT WATER, all weekend!
GetHuman: Let's quantify your experience contacting Columbia Gas of Virginia. On a scale of 1 to 5, how easy is it go get help on a Columbia Gas of Virginia problem?
GetHuman-267617: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-267617: I'd give them a four out of five on communication.
GetHuman: And what about Columbia Gas of Virginia's ability to quickly and effectively address your problem?
GetHuman-267617: For that I would say three out of five.
GetHuman: And finally- any advice for other Columbia Gas of Virginia customers?
GetHuman-267617: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Gas of Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-267617 taken from his Columbia Gas of Virginia customer service problem that occurred on November 1st, 2017.