Columbia Gas of Virginia: Your customer service folks need some serious w...
A Columbia Gas of Virginia customer review by GetHuman user ~NobleSavage from November 10th, 2017
Background on ~NobleSavage's case
GetHuman: ~NobleSavage - can you tell our other Columbia Gas of Virginia customers when your case took place?
~NobleSavage: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Columbia Gas of Virginia, and if so, how?
GetHuman: And which of these common Columbia Gas of Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~NobleSavage a list of common Columbia Gas of Virginia problems)
~NobleSavage: "Book appointment" was why I was trying to call.
~NobleSavage's review of Columbia Gas of Virginia customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Gas of Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NobleSavage: Your customer service folks need some serious work. But more importantly - your business practices regarding connection and reconnection are unethical. They need some serious review.
GetHuman: Let's quantify your experience contacting Columbia Gas of Virginia. On a scale of 1 to 5, how easy is it go get help on a Columbia Gas of Virginia problem?
~NobleSavage: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NobleSavage: I'd give them a one out of five on communication.
GetHuman: And what about Columbia Gas of Virginia's ability to quickly and effectively address your problem?
~NobleSavage: For that I would say four out of five.
GetHuman: And finally- any advice for other Columbia Gas of Virginia customers?
~NobleSavage: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Gas of Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NobleSavage taken from his Columbia Gas of Virginia customer service problem that occurred on November 7th, 2017.