Columbia House: For my problem, I tried four emails and did not...
A Columbia House customer review by GetHuman user ~Donald Peel from November 14th, 2017
Background on ~Donald Peel's case
GetHuman: ~Donald Peel - can you tell our other Columbia House customers when your case took place?
~Donald Peel: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Columbia House, and if so, how?
GetHuman: And which of these common Columbia House customer issues best describes the reason you wanted to talk to them?
(Shows ~Donald Peel a list of common Columbia House problems)
~Donald Peel: "None of those really matches why I wanted to call Columbia House that day." was why I was trying to call.
~Donald Peel's review of Columbia House customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donald Peel: For my problem, I tried four emails and did not receive a responce. I needed a person to explain information to me. I missed the message about using bonus poins before Dec. ** or loose them.
GetHuman: Let's quantify your experience contacting Columbia House. On a scale of 1 to 5, how easy is it go get help on a Columbia House problem?
~Donald Peel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donald Peel: I'd give them a four out of five on communication.
GetHuman: And what about Columbia House's ability to quickly and effectively address your problem?
~Donald Peel: For that I would say one out of five.
GetHuman: And finally- any advice for other Columbia House customers?
~Donald Peel: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donald Peel taken from his Columbia House customer service problem that occurred on November 5th, 2017.