Columbia House: I have been ******** around with their "online...
A Columbia House customer review by GetHuman user ~squeak123 from November 5th, 2017
Background on ~squeak123's case
GetHuman: ~squeak123 - can you tell our other Columbia House customers when your case took place?
~squeak123: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to Columbia House, and if so, how?
GetHuman: And which of these common Columbia House customer issues best describes the reason you wanted to talk to them?
(Shows ~squeak123 a list of common Columbia House problems)
~squeak123: "None of those really matches why I wanted to call Columbia House that day." was why I was trying to call.
~squeak123's review of Columbia House customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~squeak123: I have been ******** around with their "online" customer service since February. Kristin cleared up in a * minute conversation what I have not been able to fix for over * months online with DAILY emails. Some rocket scientist turned me over to collection with a ZERO balance. What country are these people in that in one sentence say 'WE HAVE TURNED YOU OVER TO COLLECTION" and in the next sentence "YOU HAVE A ZERO BALANCE"
GetHuman: Let's quantify your experience contacting Columbia House. On a scale of 1 to 5, how easy is it go get help on a Columbia House problem?
~squeak123: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~squeak123: I'd give them a five out of five on communication.
GetHuman: And what about Columbia House's ability to quickly and effectively address your problem?
~squeak123: For that I would say two out of five.
GetHuman: And finally- any advice for other Columbia House customers?
~squeak123: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~squeak123 taken from his Columbia House customer service problem that occurred on October 26th, 2017.