ComEd: Got through right away and person was very help...

A ComEd customer review by GetHuman user ~mvz from November 16th, 2017

Background on ~mvz's case

GetHuman: ~mvz - can you tell our other ComEd customers when your case took place?
~mvz: Yup. It was morning, on November 7th.
GetHuman: Did you reach out to ComEd, and if so, how?
~mvz: I used the 800-334-7661 number I found for on the GetHuman ComEd customer phone number page I was on: ComEd Customer Service Phone Number
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~mvz a list of common ComEd problems)
~mvz: "Complaint" was why I was trying to call.

~mvz's review of ComEd customer service

GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mvz: Got through right away and person was very helpful -- although the unit number at the address where I was calling to start service on was not in their computer. I need to call back with the meter number.
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~mvz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mvz: I'd give them a two out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~mvz: For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
~mvz: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mvz taken from his ComEd customer service problem that occurred on November 7th, 2017.

ComEd

3.80 of 5 stars | 38 reviews

~mvz's ComEd Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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