ComEd: Never got through to a person. Electric still o...
A ComEd customer review by GetHuman user ~Hate Comed from November 5th, 2017
Background on ~Hate Comed 's case
GetHuman: ~Hate Comed - can you tell our other ComEd customers when your case took place?
~Hate Comed : Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate Comed a list of common ComEd problems)
~Hate Comed : "Cancel service" was why I was trying to call.
~Hate Comed 's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate Comed : Never got through to a person. Electric still out going on ** days. No crews in neighborhood. Terrible company all around.
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~Hate Comed : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate Comed : I'd give them a three out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~Hate Comed : For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
~Hate Comed : Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate Comed taken from his ComEd customer service problem that occurred on October 30th, 2017.