ComEd: Please help me to speak with someone about when...
A ComEd customer review by GetHuman user ~katharine adams from November 5th, 2017
Background on ~katharine adams's case
GetHuman: ~katharine adams - can you tell our other ComEd customers when your case took place?
~katharine adams: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~katharine adams a list of common ComEd problems)
~katharine adams: "Book appointment" was why I was trying to call.
~katharine adams's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~katharine adams: Please help me to speak with someone about when my service will be turned back on, i paid the full balance two days ago. I have children. please help me
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~katharine adams: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~katharine adams: I'd give them a four out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~katharine adams: For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
~katharine adams: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~katharine adams taken from his ComEd customer service problem that occurred on October 30th, 2017.