Comcast: * days of calls to them, long waits, conflictin...
A Comcast customer review by GetHuman user ~Giving up! from November 25th, 2017
Background on ~Giving up!'s case
GetHuman: ~Giving up! - can you tell our other Comcast customers when your case took place?
~Giving up!: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Giving up! a list of common Comcast problems)
~Giving up!: "Cancel service" was why I was trying to call.
~Giving up!'s review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Giving up!: * days of calls to them, long waits, conflicting info, no help with my problem, new charge on my bill for a service I was told was free, no call back as promised. Totally disgusted with them!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Giving up!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Giving up!: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Giving up!: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Giving up!: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Giving up! taken from his Comcast customer service problem that occurred on November 22nd, 2017.